Refund Policy
Understanding our refund and replacement policies for your peace of mind.
30-Day Satisfaction Guarantee
We stand behind the quality of our accounts. If you experience issues within 30 days of purchase, we'll either replace the accounts or issue a refund, depending on the situation.
1. When Refunds Are Issued
Eligible for Refund
- Non-delivery: We cannot deliver the accounts within 24 hours of order confirmation.
- Wrong product: Accounts delivered do not match what you ordered.
- Technical issues: Accounts are non-functional due to problems on our end.
- Duplicate delivery: You've been charged twice for the same order.
- Pre-delivery cancellation: You cancel the order before accounts are delivered.
Not Eligible for Refund
- Change of mind: You no longer want the accounts after delivery.
- User error: Accounts are restricted due to your actions.
- Terms violation: You violated platform terms of service.
- Password changes: You changed account credentials and lost access.
- After delivery: Issues arise after the accounts have been delivered and used.
2. Replacement vs. Refund
A replacement is not always the same as a refund. Here's how it works:
Replacement First
In most cases, we will attempt to replace non-working accounts before issuing a refund. This ensures you get working accounts as quickly as possible.
Timeframe: Replacements are typically provided within 24 hours.
When Refunds Apply
Refunds are issued when:
- We cannot provide replacement accounts
- The same issue persists with replacements
- The issue is with the entire batch of accounts
- You prefer a refund over replacement (at our discretion)
3. Refund Process Timeline
Step 1: Contact Us
Reach out via WhatsApp, Telegram, or Email with your order details and issue description. Include screenshots if applicable.
Step 2: Verification (24 hours)
Our team will verify the issue. This may involve testing the accounts or reviewing the information you provided.
Step 3: Resolution Decision
We'll determine whether to offer a replacement or refund based on the issue and our policy.
Step 4: Refund Processing
If approved, refunds are processed within 3-5 business days. Processing time varies by payment method:
- Cryptocurrency: 1-2 hours after approval
- PayPal: 3-5 business days
- Credit Card: 5-7 business days
4. Payment Method Specifics
Cryptocurrency Payments
- Refund method: Returned to the original sending address
- Processing time: 1-2 hours after approval
- Important: We refund based on the USD value at the time of original transaction, not current exchange rates
PayPal Payments
- Refund method: Returned to original PayPal account
- Processing time: 3-5 business days
- Important: PayPal fees are non-refundable. If you receive a refund, you may not receive the full amount due to PayPal's fee structure.
Credit/Debit Card (via Payoneer)
- Refund method: Returned to original card
- Processing time: 5-7 business days
- Important: Processing time depends on your bank's policies
5. Partial Refunds
In some cases, we may issue partial refunds:
- Partial delivery: Only some accounts in a bulk order are non-functional
- Delayed delivery: Accounts delivered later than promised (partial compensation)
- Minor issues: Accounts work but have minor issues not affecting core functionality
Partial refund amounts are determined on a case-by-case basis.
6. Chargebacks
Initiating a chargeback without first contacting us is a violation of our terms of service. If you have an issue, please contact us first so we can resolve it.
If you initiate a chargeback:
- Your account will be immediately suspended
- You will be permanently banned from future purchases
- We will dispute the chargeback with evidence of delivery
- Any accounts delivered will be deactivated if possible
Always contact us first – we're reasonable and will work with you to find a solution.
7. Frequently Asked Questions
What if an account stops working after 2 weeks?
Contact us immediately. We'll investigate and help with a replacement when the issue is on our end.
Can I get a refund if I change my mind?
Unfortunately, we cannot offer refunds for change of mind after accounts have been delivered. This is because digital goods cannot be "returned."
How do I request a refund?
Contact us via WhatsApp, Telegram, or Email with your order details and the reason for your request. We'll guide you through the process.
What if I was charged twice?
Contact us immediately with proof of both charges. We'll verify and process a refund for the duplicate payment within 24 hours.
Do you offer refunds for bulk orders?
Yes, bulk orders are covered by the same policies. However, we may offer partial refunds if only some accounts are problematic rather than refunding the entire order.
8. How to Request a Refund
To request a refund, please contact us through one of these channels with your order details:
- WhatsApp: +92 309 8038483 (include order number and issue)
- Telegram: @Socialbucket689 (send order details and description)
- Email: pvaasharaf851@gmail.com (include order number, date, and issue)
Please include as much information as possible to help us process your request quickly.
Socilbucket reserves the right to modify this refund policy at any time. The policy in effect at the time of your purchase applies to your order. If you have any questions about this policy, please contact us before making a purchase.
Need Help With a Refund?
Our support team is here to assist you with any refund or replacement requests.